Question 1

Is it necessary to have a ticket to access the exhibition?

Accepted Answer

Yes, a valid ticket must be presented to gain access to the exhibition.

The purchase of a ticket implies full acceptance of the site’s rules and regulations.

Question 2

Where can I check ticket prices?

Accepted Answer

Entrance fees are on display at the site’s entrance and on the website www.amazoniasebastiaosalgado.com.

Question 3

What happens if I arrive after the time indicated on my ticket?

Accepted Answer

Admission to the exhibition is valid for the assigned time and for the remainder of the same day. Access at a different time is not guaranteed.

Question 4

Can I exit and re-enter the exhibition with the same ticket?

Accepted Answer

No, once accessed, re-entry is not allowed.

Question 5

Can I buy a ticket on the day of the visit?

Accepted Answer

Yes, tickets are available until 30 minutes before the closing of the exhibition.

Question 6

Can I bring food or drink to the exhibition?

Accepted Answer

No, entering the room with any kind of beverage or food is not permitted.

Question 7

What do I do with large objects such as backpacks or umbrellas?

Accepted Answer

Backpacks, bags, umbrellas and other objects whose size may represent a risk to the works on display or a nuisance to other visitors must be deposited in the museum's cloakroom.

The organizers are not responsible for any lost or stolen items during the visit.

Question 8

Can I take pictures at the exhibition?

Accepted Answer

Yes, photographs may be taken without flash, but the use of tripods and cell phone sticks is not permitted. Out of respect for other visitors, please keep quiet or speak in a low voice.

Question 9

Are scooters or bicycles allowed?

Accepted Answer

No, only wheelchairs for people with reduced mobility and baby strollers are allowed.

Question 10

What do I do in case of an emergency or evacuation?

Accepted Answer

In the event of an evacuation, the safety and emergency instructions provided by the staff should be followed. This includes the location of emergency exits, meeting points and procedures to be followed in case of evacuation.

Question 11

Are pets allowed?

Accepted Answer

No, pets are not allowed, except for guide dogs.

Question 12

Will there be strobe lights?

Accepted Answer

The experience has video and audio elements that may affect sensitive individuals.

Question 13

Is there an incident number?

Accepted Answer

For any incident, you can call: 930468800.

Question 14

How can I request an invoice?

Accepted Answer

To request your invoice, fill in the following form.

Question 15

Is it possible to buy tickets at the venue?

Accepted Answer

Yes, we have tickets available for purchase at the Les Drassanes Reials ticket office.

Question 16

What are the opening hours of the museum?

Accepted Answer

Les Drassanes Reials is open from 10 am to 8 pm every day of the week.

Question 17

How long is the visit?

Accepted Answer

The exhibition visit lasts approximately 90 minutes

Question 18

Are refunds allowed and what is the exchange policy?

Accepted Answer

Subject to availability, date and/or time changes are allowed up to 48 hours before the start time of your experience. In such a case, please contact us with your ticket ID number. No refunds are allowed under any circumstances. For more information, please refer to our T&Cs.

Question 19

Do I have to book for group visits?

Accepted Answer

All groups must access the exhibition with a pre-formulated reservation and with their entry.

Question 20

Can we bring our own guide for the group visit?

Accepted Answer

Group visit with own guide is not allowed.

The group of six or more people in which a member acts as a guide during the tour of the exhibition is considered a group.

Question 21

Is there an official guide service for groups?

Accepted Answer

There is a service of official guides of the exhibition for groups available with prior reservation on the website www.amazoniasebastiaosalgado.com.

Groups with an official guide will have a maximum of 25 participants and an individual radioguide system.

For school visits, the group may be composed of a maximum of 30 people, including teaching staff.

Question 22

Do you offer individual audio guides?

Accepted Answer

There is an individual audio guide service available with reservation through the website www.amazoniasebastiaosalgado.com.

Question 23

What happens if we arrive late for our group visit?

Accepted Answer

Punctuality is requested in the access. Access to the exhibition hall is not guaranteed once the visit has begun.

Failure to comply with these rules may lead to the expulsion of the visit without the right to reimbursement.

The AMAZÔNIA exhibition, by Sebastião Salgado, offers guided tours during the exhibition period.

For information and reservations, contact amazonia@didark.es

Duration and capacity:

For school groups:

Tickets:

Guided tour hours